ACCESSIBILITY

Mondegreen welcomes attendees with disabilities. We are dedicated to continually improving our efforts to ensure attendees have access to all festival goods and services, regardless of ability.

For any accessibility-related questions, please email us at mondegreenada@phish.com. We will do our best to assist you and address your accessibility needs.

Accessible Parking

Accessible parking is available at Day Parking for those with a valid, government issued ADA placard or license plate. The person to whom the placard or plate is issued must be present in the vehicle as a driver or passenger.

Accessible Camping

Accessible campsites are available in all camping areas. Accessible campsites are in close proximity to accessible restrooms, showers, and other festival amenities.

Accessible campsites are available on a first-come, first-served basis. Please register with us in advance by checking the ADA ACCOMMODATIONS box in the AXS cart when purchasing your Passes, or by emailing us at mondegreenada@phish.com so we can accommodate your needs!

Shuttles

To utilize the accessible shuttle service you will need to register with our ADA team on-site. One companion will be permitted to accompany a person with mobility issues on the shuttles.

Access Center

The Access Center in ADA Car Camping is the main hub of information for all your accessibility related needs. This is where you can obtain your ADA credentials to access viewing areas and shuttles, charge mobility or medical devices, and more. Guests with disabilities may also visit one of our Guest Services locations for assistance and information.

Terrain

The Woodlands is located on natural terrain. There are gravel roads throughout much of the festival grounds and grass areas around the concert stage. The primary entry walkways are on mulch and may be difficult for some. If so, please check in at the Access Center for shuttle access to assist you.

If it rains, the festival area may become muddy and difficult to get around. Please be prepared for rain and/or other circumstances that may change the nature of the terrain. Off-road wheelchair tires and pneumatic tire repair kits are recommended. In the case of inclement weather, certain parts of the festival may be inaccessible for wheelchairs or motorized vehicles.

The festival grounds are sprawling. Ample travel time is necessary to access the entire venue.

Accessibility Credentials

An accessibility wristband will serve as your credential for ADA shuttle service and viewing platform access for you and one companion. If for any reason your accessibility wristband falls off, or you must take it off, you will need to bring that original wristband to the Access Center in order to obtain a replacement.

Accessible Viewing Platform

A raised viewing platform is available at the concert venue. Please keep in mind that space is limited and first-come, first-served.

An accessibility wristband is required to access the raised viewing platform. Please visit the Access Center to obtain an accessibility wristband.

Viewing platforms are reserved for fans with accessibility wristbands and one companion. Please note, if the viewing areas reach capacity, companions may be asked to stand to allow space for ADA patrons.

There is absolutely no smoking on the platforms.

Effective Communication

We can provide various forms of Effective Communication based on the requests we receive. This may include ASL Interpretation Services, Real Time Captioning Services, Braille and/or Large Font material, Tactile Sensation Systems.

The deadline to request alternative communication services is June 30, 2024.

Please contact us with your request at mondegreenada@phish.com.

Medical Storage & Charging

Fans may store assistive technology or medical equipment, such as oxygen tanks, crutches, and spare wheelchair batteries at the Access Center. Medical devices may also be charged at the Access Center.

No festival-provided medication storage is available. We advise that you bring a cooler with plenty of ice or dry ice if you have medication that needs to be stored at a certain temperature.

If you have special dietary needs or need access to medication during festival hours, please contact us for instructions on how to safely bring in your items.

Storing items is at your own risk and Mondegreen and its employees, and/or contractors shall not be responsible for theft or damage to any items left at the Access Center and/or First Aid Tent.

Additional Services

Accessible portable restrooms are available at all restroom locations throughout the festival.

Festival food vendors offer a variety of vegetarian, vegan and gluten free options. For those with special dietary needs beyond the festival food service, please contact us.

Empty non-glass water bottles up to 2 liters in size are permitted and can be used at water refill stations throughout the campgrounds and festival. Water is also available for sale at numerous locations throughout the festival grounds.

For any other accessibility related questions and/or concerns, please reach out to mondegreenada@phish.com.

Service Animals

Persons with disabilities and their service animals that are trained to do work or perform tasks for those persons with disabilities are welcome. Other types of animals and pets are not allowed.

By law, if an animal’s purpose or task is to provide protection, emotional support, well-being, comfort, or companionship, it is not considered a service animal and may not come to the Festival.

SERVICE ANIMAL GUIDELINES

When you approach the Festival entrance gates, enter through the ADA entrance lane and inform gate staff that you have a service animal. Your animal will need to be registered properly to be permitted.

Please note, service animals must adhere to the following conditions or the handler will be required to remove the animal from the Festival. The handler may return without the animal. The animal must:

Be housebroken

Be under the control of its handler at all times

Not threaten the health or safety of any person or animal

CARING FOR YOUR SERVICE ANIMAL

Do not leave your animal at your campsite. All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Service animals must be housebroken and the handler must always pick up after their service animal. Please be prepared to carry and provide plenty of food and water for your service animal. Dog food is not sold at the festival.

YOUR ANIMAL, YOUR RESPONSIBILITY

Anyone bringing a service animal will be responsible for and liable for any damage or injury caused by the animal.

Website Accessibility

If at any time you have specific questions or concerns about the accessibility of any event, or particular web page owned by Mondegreen, please contact us at mondegreenada at Phish dot com. If you do encounter an accessibility issue with our web pages please be sure to specify the web page in your email, and we will make all reasonable efforts to make that page accessible for you.

Mondegreen is committed to facilitating the accessibility and usability of its website, including mondegreen dot phish dot com, for all people with disabilities.

Mondegreen is in the process of implementing the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard. Our website will be tested on a periodic basis with assistive technology such as screen readers and by engaging users with disabilities who use these technologies.